Terms & Conditions

Bookings

By making a booking with Vacanator, you agree to our terms and conditions. Bookings can be made online through our website or by contacting our customer service team. All bookings are subject to availability and are confirmed upon receipt of full payment.

Booking Guidelines with Vacanator

When planning your Bali adventure with Vacanator, understanding our booking guidelines is essential. Here’s a detailed overview to ensure a seamless booking experience:

Making a Booking

1. Online Reservations
   • Access our user-friendly website to explore available services. Simply select your preferred options and follow the prompts to complete your booking.
2. Customer Service Assistance
   • For personalized assistance, contact our dedicated customer service team. They are ready to help you tailor your vacation experience to meet your specific needs and interests.
3. Subject to Availability
   • All bookings are subject to availability. We recommend booking early to secure your desired dates and services.
4. Confirmation
   • Your booking is confirmed once we receive full payment. A confirmation email will be sent with all the details of your itinerary.

By choosing Vacanator, you not only secure an extraordinary travel experience in Bali but also contribute to supporting local communities and promoting sustainable tourism practices.

Prices

All prices listed on our website are in local currency and are subject to change without prior notice. Prices include applicable taxes and fees. Once a booking is confirmed, the price is guaranteed and will not change.

Currency and Adjustments

All prices listed on the Vacanator website are displayed in the local currency. While we strive to maintain consistent pricing, prices are subject to change without prior notice due to fluctuations in currency exchange rates, operational costs, and other market conditions. However, once your booking is confirmed, the price is locked in and will not change, providing assurance and stability for your travel plans.

Inclusions

Prices include all applicable taxes and fees, ensuring transparency and no hidden costs. This covers the basic services associated with your chosen itinerary, allowing you to budget accurately for your Bali adventure.

Additional Costs

While our listed prices cover many essential services, some activities or upgrades may incur additional charges. These might include premium experiences, special requests, or optional tours not included in your initial package. Our team is happy to provide detailed breakdowns upon request to ensure clarity.

Discounts and Offers

Vacanator occasionally offers promotions or discounts. These deals are time-sensitive and subject to specific terms and conditions. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest offers that can make your Bali vacation more affordable.

Group and Long-Stay Discounts

We offer tailored pricing for group bookings or extended stays. If you’re traveling with a large party or planning a long visit, contact our customer service team to discuss potential discounts and customized pricing plans.

By choosing Vacanator, you benefit from competitive pricing and transparent cost structures, ensuring you enjoy Bali without financial surprises.

Payments

Full payment is required at the time of booking to secure your reservation. We accept various payment methods, including credit cards and bank transfers. All payments must be made in the currency specified at the time of booking.

When booking with Vacanator, securing your reservation is straightforward and hassle-free. Here’s what you need to know about our payment process:

Full Payment Requirement

To confirm your booking with Vacanator, full payment is required at the time of booking. This ensures that your reservation is secure and all arrangements are set in place for your Bali adventure.

Accepted Payment Methods

We offer a variety of convenient payment methods to accommodate your preferences:

• Credit Cards: We accept major credit cards for a quick and secure transaction.
• Bank Transfers: Direct bank transfers are also accepted for those who prefer this method.

Currency Specifications

All payments must be made in the currency specified at the time of booking. This helps to avoid confusion and ensures transparency in the transaction process. The specified currency will be clearly stated during the booking process, allowing you to plan your finances accordingly.

By providing multiple payment options and ensuring clarity in currency use, Vacanator makes it easy for you to focus on planning your unforgettable journey in Bali. If you have any questions or need assistance with the payment process, our customer service team is ready to help.

Refunds

Refunds are only available under certain circumstances, such as cancellations made within the specified period outlined in our cancellation policy. Refunds will be processed using the original payment method and may take up to 14 business days.

Eligibility for Refunds

Refunds with Vacanator are available under specific conditions, primarily revolving around our cancellation policy. If you decide to cancel your booking, you must do so within the time frame specified in our cancellation policy to be eligible for a refund. This policy ensures both fairness and clarity for all parties involved.

Processing Refunds

All refunds are processed using the original payment method. This process ensures that funds are returned securely and efficiently to the source from which they were paid. Please note that it may take up to 14 business days for the refund to appear in your account, depending on your financial institution’s policies.

Alternative to Refunds: Travel Credits

In certain situations, Vacanator offers travel credits instead of traditional refunds. These credits can be applied to future bookings, providing flexibility and value for your travel plans. Travel credits are valid for 12 months from the date of issue, ensuring ample time to plan your next adventure. It’s important to note that these credits are non-transferable and non-refundable, maintaining their value solely for the original recipient.

By understanding our refund and cancellation policies, you can make informed decisions about your travel plans with Vacanator, ensuring a smooth and enjoyable experience in Bali. If you have any questions or require assistance, our customer service team is always ready to help.

Credits

In certain situations, Vacanator provides travel credits as an alternative to traditional refunds. These credits are designed to offer flexibility and value for your future travel plans. Here’s what you need to know about using travel credits with Vacanator:

Usage and Validity

• Future Bookings: Travel credits can be applied to any future bookings you make with Vacanator, allowing you to plan your next Bali adventure with ease.
• Validity Period: All issued travel credits are valid for 12 months from the date of issue, giving you ample time to schedule your travel plans.
• Non-Transferable and Non-Refundable: Travel credits are assigned to the original recipient only. They cannot be transferred to another person or converted back into cash.

Conditions

• Application: Travel credits must be declared at the time of booking to be applied towards your reservation.
• Restrictions: Some promotions or special offers may not be applicable when using travel credits. Please check with our customer service team for any specific conditions related to your credits.

By offering travel credits, Vacanator ensures that you have the flexibility to manage your travel itinerary while maintaining the value of your initial booking. If you have questions or require assistance with your travel credits, our customer service team is ready to help you make the most of your future travel plans.

Changes

If you need to make changes to your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional fees. We will do our best to accommodate your requests but cannot guarantee all changes will be possible.

We understand that plans can change, and we aim to assist you in making adjustments to your booking with ease. Here’s how we handle changes to your reservations:

Contacting Us

If you need to make any changes to your booking, please reach out to us as soon as possible. Our dedicated customer service team is ready to assist you in modifying your plans. The sooner you contact us, the better we can help accommodate your requests.

Availability and Fees

• Subject to Availability: All changes are dependent on the availability of the requested services or dates. While we strive to meet your needs, please be aware that we cannot guarantee all requests will be possible.
• Additional Fees: Changes to your booking may incur additional fees. These fees depend on the nature of the change and the time frame in which it is requested. Our team will inform you of any costs involved before proceeding with adjustments.

How We Can Help

• Date Changes: If you wish to alter the dates of your trip, we will check availability and do our utmost to reschedule according to your new preferences.
• Service Modifications: Whether you want to add or remove services, change accommodations, or adjust your itinerary, we will work with you to modify your booking as needed.
• Special Requests: For any special requests or unique changes, please communicate your needs clearly so we can explore all possible options.

Important Considerations

• Timing: The closer to your travel date you request changes, the more limited your options may be. Early communication is key to a successful modification.
• Policy Compliance: All changes must adhere to our terms and conditions as outlined at the time of booking. This ensures fairness and consistency for all our clients.

By choosing Vacanator, you are partnering with a responsive and supportive team committed to making your Bali adventure as enjoyable and flexible as possible. If you have any questions or need further assistance, please do not hesitate to contact us.

Cancellations

Cancellations must be made in writing and are subject to our cancellation policy, which may vary depending on the service booked. Please refer to the specific terms provided at the time of booking for detailed cancellation conditions.

Cancellation Policy

Understanding the cancellation policy is crucial for a smooth experience with Vacanator. Each service may have specific terms, so it’s important to review the details provided at the time of booking. Here is an overview of our general cancellation guidelines:

Written Notice Required

• Written Communication: To initiate a cancellation, you must submit a request in writing. This ensures that all parties have a clear record of the cancellation.
• Communication Channels: Cancellations can be sent via email or through our customer service portal. Please ensure you receive a confirmation acknowledgment from our team to validate your request.

Time Frame and Conditions

• Specific Terms: The cancellation policy can vary depending on the specific service booked. Be sure to check the terms outlined in your booking confirmation for any particular conditions or time frames.
• Early Cancellations: For maximum refund eligibility, it’s advised to cancel as soon as you know you cannot proceed with your plans. This often results in minimal or no penalties.
• Late Cancellations: Cancellations made close to the travel date may incur higher fees or be non-refundable, depending on the service terms.

Refund Process

• Refund Eligibility: If eligible, refunds will be processed according to the original payment method. Please allow up to 14 business days for the funds to be reflected in your account.
• Travel Credits Option: In some cases, you may opt for travel credits instead of a cash refund. These credits can be used for future bookings within a specified validity period, providing flexibility for rescheduling your trip.

Special Circumstances

• Unforeseen Events: In cases of emergencies such as natural disasters or political instability that affect travel, Vacanator will endeavor to offer alternatives or refunds, where applicable, to accommodate your situation.

By understanding and adhering to our cancellation policy, you can better manage your travel plans and expectations when booking with Vacanator. If you have any questions or require assistance with a cancellation, our customer service team is available to help guide you through the process.

Included Services

The services included in your booking are clearly outlined in your confirmation. Any additional services or upgrades are subject to availability and may incur extra charges.

When you choose Vacanator, rest assured that the services included in your booking are meticulously detailed in your confirmation. This transparency ensures you know exactly what to expect during your Bali adventure. Here’s a comprehensive guide to understanding what’s included and how to manage additional services or upgrades:

Services Covered

• Transportation: Depending on your package, this may include airport transfers, inter-hotel transport, and guided tours around Bali.
• Accommodation: Stay in carefully selected accommodations that reflect the warmth and charm of Balinese hospitality.
• Meals: Many of our packages include select meals, allowing you to experience authentic Balinese cuisine.
• Guided Tours: Enjoy the expertise of our professional driver-guides as they introduce you to Bali’s cultural and natural wonders.
• Activities: Participate in various pre-arranged activities that showcase the rich culture and stunning landscapes of Bali.

Additional Services and Upgrades

While we provide a comprehensive range of services, you may wish to enhance your experience with additional options:

• Special Requests: Whether it’s a romantic dinner on the beach or a private yoga session, let us know your desires.
• Accommodation Upgrades: Choose from a variety of luxurious accommodations to elevate your stay.
• Extra Tours and Excursions: Explore more with additional tours and excursions not included in your initial package.

Availability and Charges

• Subject to Availability: All additional services and upgrades are subject to availability. We recommend booking these in advance to secure your preferences.
• Additional Charges: Any additional services or upgrades may incur extra charges. Our team will provide detailed pricing information upon request, ensuring transparency and no hidden costs.

By understanding the included services and potential for customization, you can tailor your Vacanator experience to perfectly fit your desires, making your journey in Bali truly unforgettable. If you have any questions or need assistance, our customer service team is always ready to help.

Trip Operation

Vacanator reserves the right to alter itineraries or cancel trips due to unforeseen circumstances such as natural disasters, political instability, or other emergencies. Our primary concern is the safety and well-being of our guests. In such cases, we will do our utmost to provide suitable alternatives that maintain the quality and enjoyment of your travel experience. If alternatives are not feasible, we will offer refunds where applicable, ensuring fairness and transparency in all situations.

Ensuring Guest Safety

• Safety First: The safety of our travelers is our top priority. We continuously monitor the situation in Bali and make decisions based on reliable information to protect our guests.
• Emergency Response: Our team is trained to respond promptly to emergencies, ensuring you are informed and supported throughout any unexpected events.

Alternatives and Compensation

• Alternative Itineraries: When possible, we will propose alternative itineraries that offer similar experiences and value. Our goal is to minimize disruption and maintain the enjoyment of your trip.
• Refunds: In cases where alternatives cannot be arranged, we will process refunds according to our policies, using the original payment method for efficiency.

Communication

• Proactive Updates: We commit to keeping you updated with any changes to your itinerary as soon as possible, providing clear and timely communication.
• Customer Support: Our customer service team is available to assist with any concerns or questions you may have regarding changes to your trip.

By choosing Vacanator, you are assured of a dedicated team that prioritizes your safety and satisfaction, ready to adapt and respond to any challenges that may arise during your Bali adventure. If you have any questions or need further assistance regarding trip operations, please do not hesitate to contact us.

Participation

Participants must be in good health and capable of participating in the activities included in their itinerary. It is the responsibility of the participant to inform Vacanator of any medical conditions or special requirements at the time of booking.

Health and Safety Requirements for Participation

When planning your adventure with Vacanator, it’s essential to ensure that you are physically prepared and able to enjoy the activities included in your itinerary. Here are some key points to consider:

Health Conditions and Requirements

• Physical Fitness
  • Participants should be in good health and physically capable of participating in the activities outlined in their travel itinerary. This ensures a safe and enjoyable experience for everyone involved.
• Medical Conditions
  • It is the responsibility of each participant to inform Vacanator of any existing medical conditions or special requirements at the time of booking. This allows us to make necessary accommodations and provide a safe environment for all travelers.

Special Requirements

• Accessibility Needs
  • If you require any special accommodations or have accessibility needs, please communicate these to our team during the booking process. We are committed to making your trip as comfortable and inclusive as possible.
• Dietary Restrictions
  • Notify us of any dietary restrictions or allergies ahead of time. We strive to accommodate your dietary needs and provide suitable meal options throughout your journey.

Communication and Support

• Pre-Travel Consultation
  • Our team is available to discuss any health or special requirements you may have before you travel. This consultation helps us tailor your experience to meet your specific needs.
• Emergency Contacts
  • Provide emergency contact information and any relevant medical details, such as allergies or medication, to ensure quick assistance if needed during your trip.

By proactively managing health considerations and special requirements, Vacanator ensures a safe, enjoyable, and memorable experience for all participants. If you have any questions or need further assistance, our customer service team is ready to support you.

Passports, Visas & Entry Requirements

It is the responsibility of each traveler to ensure they have the necessary travel documents, including passports and visas, to enter Indonesia. Vacanator is not responsible for any issues related to entry requirements.

When planning your trip to Bali with Vacanator, it’s essential to ensure you have all necessary travel documents in order. Here’s a comprehensive guide to help you prepare:

Essential Travel Documents

• Passports: Ensure your passport is valid for at least six months from your date of entry into Indonesia. This is a standard requirement for international travel to Indonesia.
• Visas: Depending on your nationality and the purpose of your visit, you may need a visa to enter Indonesia. It’s pivotal to check Indonesia’s visa requirements well in advance of your trip.

Visa Types

• Visa-Free Entry: Citizens of certain countries are eligible for visa-free entry for a limited duration. Check the latest list of eligible countries and ensure your stay does not exceed the permitted time.
• Visa on Arrival: Some travelers can obtain a Visa on Arrival (VoA) for a fee. This allows for a stay of up to 30 days and can be extended once for another 30 days.
• Visit Visa: For longer stays, you might need to apply for a visit visa or another type of visa that suits your travel plans prior to arrival.

Application Process

• Online Applications: Many visas can now be applied for online via Indonesia’s official immigration website. This often requires submission of your passport details, travel itinerary, and sometimes proof of accommodation and financial means.
• Embassy or Consulate: For certain visa types, you may need to visit an Indonesian embassy or consulate in your home country.

Entry Requirements

• Health Declarations: Be prepared to present health documentation, such as vaccination records, if required.
• Customs Regulations: Familiarize yourself with Indonesia’s customs regulations to avoid bringing prohibited items into the country.

Important Considerations

• Timely Preparation: Start the process of gathering your documents and applying for necessary visas well in advance of your departure date to avoid any last-minute issues.
• Stay Informed: Visa and entry requirements can change. Keep up to date with the latest information by consulting official sources or contacting the Indonesian embassy or consulate.

By ensuring your travel documents are in order before your trip, you can enjoy a seamless entry into Indonesia and focus on the incredible experiences that await you in Bali. If you need further assistance or have specific questions about entry requirements, our customer service team is ready to help guide you through the process.

Your Information & Privacy

By booking with Vacanator, you consent to the collection and use of your personal information for the purpose of processing your booking and improving our services. We comply with all relevant data protection laws.

By booking with Vacanator, you consent to the collection and use of your personal information for the purpose of processing your booking and enhancing our services. Your privacy is of utmost importance to us, and we are committed to handling your data with care and in compliance with all relevant data protection laws. Here’s what you need to know:

Data Collection

• Purpose: We collect personal information to process your booking, manage your travel itinerary, and provide you with a seamless vacation experience.
• Types of Information: This may include your name, contact details, travel preferences, and payment information.

Use of Information

• Service Improvement: Your data helps us understand your needs better and allows us to improve our services and tailor offers to your interests.
• Communication: We use your contact information to send booking confirmations, updates, and customer service communications related to your trip.

Data Protection

• Security Measures: We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure.
• Compliance: Our data handling practices comply with applicable data protection laws, ensuring your information is managed responsibly and ethically.

Sharing of Information

• Third-Party Services: We do not share your personal information with third parties without your consent, unless it is necessary to fulfill our services or required by law.
• Legal Obligations: In cases where we are legally required to disclose information, we ensure that the disclosure is conducted in compliance with all legal standards.

Your Rights

• Access and Correction: You have the right to access your personal information and request corrections if necessary.
• Consent Withdrawal: You may withdraw your consent for the collection and use of your information at any time, although this may affect our ability to provide certain services.

By understanding how we handle your personal information, you can book with Vacanator with confidence, knowing that your privacy is respected and protected. If you have any questions or concerns about your data, our customer service team is available to assist you.

Miscellanea

Vacanator is not liable for any loss, damage, or inconvenience caused by circumstances beyond our control, including but not limited to acts of nature, civil disturbances, or travel delays.

Vacanator is dedicated to providing exceptional travel experiences, but certain situations are beyond our control. Here’s what you need to know about potential limitations and liabilities:

Limitations of Liability

• Acts of Nature
  • We are not liable for any disruptions or inconveniences caused by natural events such as earthquakes, floods, or volcanic eruptions. These are unpredictable occurrences that can impact travel plans.
• Civil Disturbances
  • In the event of political unrest, protests, or other civil disturbances, Vacanator cannot be held responsible for any resulting delays, cancellations, or changes to your itinerary.
• Travel Delays
  • Delays caused by issues such as airline schedules, transportation strikes, or road closures are not within our control. While we strive to minimize the impact on your travel experience, these delays may occur.

Managing Unforeseen Circumstances

• Communication
  • Our team is committed to maintaining open lines of communication. Should any of the above situations arise, we will keep you informed and provide guidance on alternative arrangements where possible.
• Flexibility
  • We recommend staying flexible with your travel plans and considering travel insurance to cover unforeseen incidents that might disrupt your itinerary.

By understanding these potential limitations, you can better prepare for your Bali adventure with Vacanator. If you have any questions or need further assistance, our customer service team is available to support you.

Others

For any other terms not explicitly covered here, please refer to the detailed terms and conditions provided at the time of booking. If you have any questions or concerns, our customer service team is available to assist you.

Additional Information

For any terms or conditions not explicitly addressed in this document, please refer to the comprehensive terms and conditions provided at the time of your booking with Vacanator. These details are crucial to ensuring a clear understanding of our services and policies.

Customer Support

If you have any questions, concerns, or need further clarification on any aspect of your booking or travel experience, our customer service team is here to help. We are committed to providing timely and effective support to ensure your experience with Vacanator is as seamless and enjoyable as possible.

How to Contact Us

• Phone Support: Reach out to our customer service team via the phone number provided in your booking confirmation.
• Email Assistance: For non-urgent inquiries, you can email us, and we aim to respond promptly.
• Live Chat: Visit our website for live chat support during business hours.

By choosing Vacanator, you are assured of a dedicated team ready to assist you with any questions or concerns, ensuring a worry-free and enriching travel experience in Bali.