Change and Refund Policy

Vacanator is committed to providing flexible options and clarity for our guests regarding changes and refunds. Here is an overview of our policies to help you plan your Bali adventure with confidence:

Change Policy

Contacting Us for Changes

Prompt Communication: If you need to make changes to your booking, please contact us as soon as possible. Early notification increases the likelihood of accommodating your requests.
Availability: All changes depend on the availability of services and dates. We strive to meet your needs but cannot guarantee all requests can be fulfilled.

Potential Fees

Additional Costs: Changes to your booking may incur additional fees. These depend on the nature of the change and the timing of the request.
Notification: Our team will inform you of any costs involved before proceeding with adjustments, ensuring transparency.

Types of Changes

Date Modifications: Altering your travel dates is possible, subject to availability. We aim to reschedule according to your preferences.
Service Adjustments: Whether adding services, changing accommodations, or modifying your itinerary, we will work with you to accommodate your needs.

Refund Policy

Eligibility for Refunds

Cancellation Period: Refund eligibility is determined by our cancellation policy, which varies depending on the service booked. Review the specific terms provided at the time of booking.
Refund Processing: If eligible, refunds are processed using the original payment method. Please allow up to 14 business days for the funds to appear in your account.

Travel Credits Option

Flexibility: In lieu of a cash refund, you may opt for travel credits applicable to future bookings. These are valid for 12 months from the date of issue.
Non-Transferable: Travel credits are assigned to the original recipient and cannot be transferred or converted back into cash.

Special Circumstances

Unforeseen Events: In emergencies such as natural disasters or political instability, Vacanator will endeavor to offer alternatives or refunds where feasible.

By understanding our change and refund policies, you can manage your travel plans effectively with Vacanator. If you have questions or require assistance, our customer service team is ready to help guide you through the process.